Terms of Use

1. The service

These Terms are an agreement between you and Powe Products LLC, doing business as My HOA Brain. My HOA Brain is a software platform that helps homeowners associations, condominium associations, and their management companies store records, track operations, and search their own institutional knowledge. We provide software tools only. We are not a law firm, accounting firm, property management company, or professional advisor of any kind.

2. AI-generated content — informational only

The platform uses artificial intelligence to summarize your records, answer questions, transcribe documents, and draft reports. All AI-generated content is produced from the records your association uploads and is provided for general informational purposes only.

AI output is not legal, financial, tax, insurance, or other professional advice. It is not a substitute for advice from a licensed attorney, CPA, reserve specialist, or other qualified professional. No attorney-client, accountant-client, or fiduciary relationship is created by your use of the platform or any AI-generated content.

AI systems can make mistakes, omit context, or misread source material. You are solely responsible for reviewing and verifying any AI-generated summary, answer, extraction, or draft before relying on it or acting on it. Decisions of your board — including decisions about assessments, contracts, enforcement, and compliance — remain the responsibility of your board and its professional advisors.

3. Your records and responsibilities

You retain ownership of the records you upload. You represent that you have the right to upload the records and personal information you place in the platform, and you are responsible for the accuracy of that information. Answers and reports are only as complete as the records provided to the platform.

4. Limitation of liability

To the maximum extent permitted by law, My HOA Brain and its owners, employees, and affiliates are not liable for any indirect, incidental, consequential, special, or punitive damages — including lost assessments, fines, legal claims, or board decisions — arising from or related to your use of the platform or reliance on any AI-generated content.

Our total aggregate liability for any claim arising out of the service is limited to the amount you paid to us in the twelve (12) months preceding the claim. The service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of accuracy, merchantability, or fitness for a particular purpose.

5. Acceptable use

You agree not to misuse the platform: no unlawful content, no attempts to access another association's data, no interference with the service, and no use of the platform to harass or defame. We may suspend accounts that violate these terms.

6. Billing and cancellation

Paid plans renew automatically at the rate selected at checkout (monthly or annual) until cancelled. You may cancel at any time from the billing page; access continues through the end of the current paid period. Fees are non-refundable except where required by law.

7. Changes and termination

We may update these terms from time to time and will post the current version on this page. Continued use of the platform after an update constitutes acceptance. You may stop using the service and request export or deletion of your community's data in writing at any time. We will verify authority and confirm the scope and timing, subject to legal, security and backup-retention requirements.

8. Records and AI logs

The service may retain questions, generated answers, cited sources, review outcomes and activity records so authorized users can review accuracy, investigate issues and preserve association history. These records may be discoverable in a legal matter. Customers are responsible for deciding what should be entered into the service and for consulting counsel about privileged material.

9. Governing law and venue

These Terms are governed by California law, without regard to conflict-of-law rules. Subject to any mandatory law or separate written agreement, disputes will be brought in the state or federal courts located in California. The appropriate county and any dispute-resolution procedure should be confirmed in a signed customer agreement.

10. Privacy, DPA and contact

Our Privacy Policy describes our data practices. A data processing addendum can be requested for review and must be signed by both parties to become effective. Questions, legal notices and data requests may be sent to support@myhoabrain.com.